If you want to cancel the Order and refund the prepayment, you may contact the Customer Support by phone +79267696333 or email us at HELLO@KEBROC.COM, indicating REFUND and your order number in the subject of the letter.
If you cancel a paid Order, the prepayment amount will be refunded to you automatically within 10 days from the date of your Order cancellation. In case of an Order with delivery via Russian Post, the prepayment amount will be refunded to you automatically within 10 days after the order has returned to the warehouse.
Please note that the term for crediting funds to the card depends on the issuing bank and may be up to 30 days.
Return of Goods of Proper Quality
Goods of proper quality shall be the Goods that have no deficiencies that prevent the use thereof for the intended purpose.
Goods of proper quality specified in the List of Non-Food Goods of Proper Quality, not Subject to Exchange, approved by Decree of the Government of the Russian Federation No. 2463 dated December 31, 2020, including personal hygiene items, perfumery and cosmetic products, household chemicals, products and materials, fully or partially made of polymer materials and in contact with food products shall not be returned and exchanged.
The goods of proper quality not specified in Clauses 2 and 3 of this Section may be returned under the following conditions:
no more than 7 days have passed since the order was received;
the presentation, configuration and consumer properties of the goods have been preserved, namely: branded packaging, labels, stickers have been preserved, there are no contamination and damage, as well as other signs of the use of the goods.
Return of Goods of Inadequate Quality
Goods of inadequate quality shall be the goods that do not meet the requirements for this category of goods in regulatory legal acts and regulatory documents or the terms of an agreement with consumers.
If the Goods of inadequate quality are returned, the cost of the Goods and its delivery will be refunded to the buyer.
The Goods purchased only in the Online Store at https//:KEBROC.COM shall be accepted for return. The return of goods purchased in the offline KEBROC store shall be carried out through the cash desk.
You may return the goods of inadequate quality only within one month upon receipt of the Order.